{% extends 'base.html' %}
{% load static %}

{% block title %}Shipping & Returns{% endblock %}

{% block content %}
<div class="page-header">
    <div class="container">
        <h1>Shipping & Returns</h1>
        <p>Everything you need to know about shipping and our return policy</p>
    </div>
</div>

<section class="content-page">
    <div class="container">
        <h2>Shipping Information</h2>
        <p>We offer free worldwide shipping on all orders. Our team takes great care in packaging your jewelry to ensure it arrives in perfect condition.</p>
        
        <h3>Processing Time</h3>
        <ul>
            <li>Orders are processed within 3-5 business days</li>
            <li>Custom and personalized orders may require additional processing time</li>
            <li>You will receive a confirmation email once your order is shipped</li>
        </ul>

        <h3>Delivery Time</h3>
        <ul>
            <li>Standard shipping: 7-14 business days</li>
            <li>Express shipping: 3-5 business days (additional charges apply)</li>
            <li>Delivery times may vary depending on your location and customs clearance</li>
        </ul>

        <h3>Shipping Carriers</h3>
        <p>We partner with reputable international carriers including DHL, FedEx, and local postal services to ensure reliable delivery worldwide.</p>

        <h2>Return Policy</h2>
        <p>Your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.</p>

        <h3>30-Day Return Policy</h3>
        <ul>
            <li>You have 30 days from the date of delivery to request a return</li>
            <li>Items must be unworn, in original condition, and with all packaging</li>
            <li>Custom and personalized items are non-returnable unless defective</li>
            <li>Return shipping costs are the responsibility of the customer</li>
        </ul>

        <h3>How to Return</h3>
        <ol>
            <li>Contact our customer service team within 30 days of delivery</li>
            <li>Provide your order number and reason for return</li>
            <li>We will provide you with a return authorization and instructions</li>
            <li>Pack the item securely in its original packaging</li>
            <li>Ship the item back using a trackable shipping method</li>
        </ol>

        <h3>Refunds</h3>
        <ul>
            <li>Once we receive and inspect your return, we will process your refund</li>
            <li>Refunds are issued to the original payment method</li>
            <li>Processing time: 5-10 business days after we receive the item</li>
            <li>Original shipping costs are non-refundable</li>
        </ul>

        <h3>Damaged or Defective Items</h3>
        <p>If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.</p>
    </div>
</section>
{% endblock %}