Question 1

How do I order wholesale jewelry from Artistica in Indonesia?

Accepted Answer

The easiest way is to contact us on WhatsApp at +62 817 0355 3530. Our bot replies instantly 24 hours a day, and our team follows up during business hours (Mon–Sat, 9AM–5PM WIB). You can also email artistica@artisticaindo.com or fill out the contact form on this page.

Question 2

What is the minimum order quantity (MOQ) for wholesale jewelry?

Accepted Answer

Our minimum order quantity depends on the product. For standard catalog items, MOQ is typically 12 pieces per design. For custom OEM/ODM orders, MOQ is negotiated based on design complexity. Contact us on WhatsApp for a specific MOQ for your inquiry.

Question 3

Do you ship wholesale jewelry to Singapore, the USA, Europe, and Australia?

Accepted Answer

Yes. We ship worldwide from Surabaya, Indonesia. Singapore buyers benefit from the IA-CEPA free trade agreement, which reduces import duties on Indonesian jewelry to 0%. We provide all export documentation including Certificate of Origin (Form AI) for IA-CEPA customs clearance.

Question 4

Can I get custom jewelry made with my own design or brand label?

Accepted Answer

Yes. We offer OEM and ODM jewelry manufacturing services. You can provide your own design drawings or work with our design team. We also offer private label engraving and custom packaging. Laser engraving is available for personalization. Contact us for a custom quote.

Question 5

What materials do you use for jewelry?

Accepted Answer

We specialize in 925 sterling silver jewelry. We also work with gold, brass, palladium, and mixed-metal designs. All sterling silver pieces are certified 925. We do not use nickel in our base metals.

Question 6

How long does it take to receive a wholesale jewelry order?

Accepted Answer

For catalog stock items, production lead time is 7–14 business days. For custom OEM orders, lead time is typically 30–45 business days depending on quantity and design complexity. Shipping from Indonesia to Singapore takes 3–7 days; to the USA or Europe, 7–14 days.

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